Refund policy

All sales are final.
Because each Cafetera Claw Clip is produced specifically for the collection, we do not accept returns or exchanges for change of mind, incorrect selection, or buyer's remorse.

Damaged or defective items:
If your Cafetera Claw Clip arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery at info@nathaliemariemarichal.com with your order number and clear photographs of the item and packaging. We will review your request and, if approved, provide a replacement or another appropriate resolution.

Incorrect or missing items:
If you receive the wrong item or your order is missing an item, please contact us within 7 days of delivery so we can make it right.

Preorders:
All preorder purchases are final. Please review your order carefully before completing your purchase. Preorders cannot be canceled simply because you change your mind.

Shipping:
Shipping fees are non-refundable. If an item is approved for replacement due to damage or defect, we will provide instructions for the replacement process.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nathaliemariemarichal.com.