Shipping policy

Preorders

The Cafetera Claw Clip is currently available as a preorder.

Each piece is produced specifically for this collection. Please allow 30–40 days for production before your order ships.

Once your order has shipped, you will receive an email with tracking information.

Shipping Within the United States

We currently ship orders within the United States.

Shipping rates are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, we may offer complimentary shipping promotions. Any applicable promotion will be clearly stated at the time of purchase.

Order Processing & Delivery

Please note that the 30–40 day production period is separate from shipping transit time.

Once production is complete, your order will be shipped and tracking information will be provided. Delivery times will vary depending on your location and the shipping carrier.

While we work closely with our manufacturing and shipping partners to ensure your order arrives as quickly as possible, we cannot guarantee a specific delivery date.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please carefully review your shipping information before completing your purchase.

If you realize that you've entered an incorrect address, contact us as soon as possible at info@nathaliemariemarichal.com. We will do our best to make corrections before your order ships, but we cannot guarantee that changes can be made once an order has entered fulfillment.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the package resent.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the carrier, delivery is the responsibility of the shipping carrier.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

For packages that are delayed or lost in transit, please contact the carrier directly using your tracking information. We are happy to assist where possible, but we cannot guarantee reimbursement for packages that are marked as delivered or lost by the carrier.

Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the product before disposing of anything and contact us within 7 days of delivery at info@nathaliemariemarichal.com

We'll review the situation and work with you on the appropriate resolution.